hh33's Privacy Policy — Your information stays safe

1Introduction

hh33 ("we", "us", or "platform") places the highest importance on your privacy. This Privacy Policy ("Policy") explains what information we collect when you use hh33's website and services, how that information is used, how it is stored, and under what circumstances it may be shared with third parties.

By using hh33's services, you accept the terms of this Policy. If you disagree with any part of this Policy, please stop using our platform and contact us.

This Policy has been prepared in line with the laws of Bangladesh and applicable digital security regulations. We believe that a transparent privacy policy is the foundation of earning users' trust.

2Information Collection

hh33 collects two types of information — information you provide directly and information collected automatically.

Information you provide directly: When you create an account, make a transaction, or contact our customer support, the following information may be collected —

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay number or bank account details)

Information collected automatically: When you visit our website, the following information may be collected automatically —

• IP address and device identification information
• Browser type and operating system
• Logs of visit time, pages, and activity on the site
• Information collected through cookies and similar technologies

3Use of Information

hh33 uses collected information only for specific and legitimate purposes. We use your information for the following —

• Creating and managing accounts and verifying user identity
• Processing deposit and withdrawal transactions
• Verifying age of 21 or older (as required by age restrictions)
• Providing customer support and resolving issues
• Informing you about relevant promotional offers and bonuses (only with your consent)
• Preventing fraud, money laundering, and other illegal activities
• Improving platform performance and refining the user experience
• Meeting legal obligations and complying with applicable regulations

We never sell your information or transfer it to third parties for commercial purposes. Your information is used solely for the development and operation of hh33's own services.

4Information Storage & Security

hh33 gives the highest priority to protecting your information. We apply industry-standard technical and administrative safeguards, which include —

• SSL Encryption: All data transmitted between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information such as payment details is stored in encrypted form.
• Access Control: Only authorised staff can access the necessary information, and they are bound by confidentiality agreements.
• Regular Security Audits: Our systems are regularly reviewed for security vulnerabilities.
• Firewall & Intrusion Detection: Active measures are maintained to prevent cyber attacks and unauthorised access.

Your information will be kept for as long as your account is active and for as long as storage is required beyond that due to legal requirements. After receiving an account closure request, we arrange to delete or securely destroy your information within a reasonable time, though some information may need to be retained for a defined period due to legal obligations.

5Sharing Information with Third Parties

hh33 does not sell your personal information. However, in certain circumstances we may share necessary information with trusted third parties —

• Payment Processors: To complete your transactions, the relevant information is provided to bKash, Nagad, Rocket, Upay, and banking institutions as required.
• Technology Service Providers: Technology service providers required to operate the platform may access limited information under confidentiality agreements.
• Law Enforcement Agencies: If providing information is legally required by court order or by law, it may be supplied.
• Fraud Prevention: In cases of investigating fraudulent activity, information may be shared with the relevant authorities.

Outside the cases listed above, we do not provide your personal information to any third party without your consent. All our service partners are contractually obligated to follow internationally recognised data protection standards.

6Cookies & Tracking Technologies

hh33 uses cookies and similar technologies to make your browsing experience smoother and better. Cookies are small text files stored in your browser.

We use the following types of cookies —

• Essential Cookies: These cookies are necessary to maintain core site functions — such as login sessions and security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to understand which pages are visited most; this information is statistical and not personally identifiable.

You can disable cookies from your browser settings. Keep in mind that disabling cookies may limit some features of the site.

7User Rights

As a user of hh33, you have the following rights —

• Right to Access: You can ask to know what information we hold about you.
• Right to Rectification: If there is any error in your stored information, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal requirements.
• Right to Opt Out of Marketing: You can withdraw your consent at any time to stop receiving promotional communications.
• Right to Data Portability: Where applicable, you can request a copy of your information in a portable format.

To exercise these rights, or if you have any questions about your information, contact us directly. We will review your request within a reasonable time.

8Privacy of Minors

hh33 provides services only to those aged 21 or older. We do not knowingly collect personal information from any minor.

If a parent or legal guardian discovers that their underage child has created an account on our platform, please contact us immediately. We will ensure that the relevant account and all associated information are removed as quickly as possible.

During the account verification process, we may request identity documents to confirm age. This process is part of our commitment to protecting minors.

9Payment Information Protection

hh33 pays special attention to protecting financial transaction information. Financial transactions on our platform are carried out via bKash, Nagad, Rocket, Upay, and bank transfer.

• All payment information is sent through encrypted channels.
• We never store the full PIN or password of your payment account.
• A suspicious transaction detection system is active and provides immediate alerts for unusual activity.
• Records of all financial transactions are kept securely and can be reviewed upon the user's request if needed.

If you believe your payment information has been compromised in any way, or if you notice any unusual transaction, please notify us immediately via our 24/7 live chat or email.

10Policy Changes & Updates

hh33 may update this Privacy Policy from time to time. When significant changes are made to the Policy, we will notify you by —

• Sending a notification to your registered email address, or
• Informing you of the changes through a clear notice on the site.

Continuing to use the site after the updated policy is published will be considered as your acceptance of the new policy. You are therefore advised to review this page from time to time.

If you have any questions or concerns about changes to our policy, please contact us before the changes take effect.

11Contact & Complaints

If you have any questions, concerns, or requests about this Privacy Policy, contact us directly. Our privacy team will review your request with the utmost importance.

• Email: [email protected]
• Live Chat: Available 24/7 directly through the site — in both Bengali and English

We aim to respond to all privacy-related requests as quickly as possible. Ensuring the protection of your information is our responsibility, and we take that responsibility seriously.

Thank you for using our services. Your trust and confidence in hh33 are valued.